Welcome to another episode of the world’s number one user experience podcast. In this episode, we talk about empathy and why this matters – personally and professionally.
In this episode, we referenced
- UX Coach from New York, Whitney Hess
- IDEO method cards
- Mental Notes - Ryan couldn’t remember the name of this on the show
- blink, by Malcolm Gladwell
- Coercion: Why We Listen to What “They” Say by Douglas Rushkoff
- Rolling Shopping Basket
- IDEO shopping cart
Also, Ariel invents a new way to brush your teeth, with an iRobot Roomba!

Imagine THIS bad boy in your mouth!
Thank you for downloading, listening, and keeping up on our shows.
Cheers,
Ariel Leroux & Ryan Lane
A quick note for clarification
I (this is Ariel behind the keyboard) mentioned how/why I began following Whitney on twitter and sometimes I’ll see people who post comments about something that I can identify with, and then twitter suggests other individuals like this person, and after looking at their tweets I begin following them too. So it could have been one of those circumstances.